Technical Support Engineers Jobs at Wicloud Rwanda
Wicloud is recruiting Technical Support Engineers for freelance positions in Rwanda. The role focuses on providing technical support to Microsoft global customers, investigating technical issues, troubleshooting Microsoft technologies and delivering effective customer solutions.
Job Overview
| Detail | Information |
|---|---|
| Job Title | Technical Support Engineer |
| Company | Wicloud |
| Location | Rwanda |
| Employment Type | Freelancer |
| Experience | 1–3 years in IT |
About Wicloud
Wicloudrwd is a global digital transformation and IT outsourcing company established in 2022. The company provides IT outsourcing services focused on Microsoft environments, including Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial and Microsoft Office 365.
About the Role
Technical Support Engineers will provide technical support to Microsoft global customers. The role combines technical troubleshooting, independent research, customer communication and documentation to help resolve customer issues efficiently.
Key Responsibilities
Technical Support
- Provide technical support to Microsoft global customers.
- Investigate customer issues by collecting relevant information.
- Research technical problems independently and collaborate with other teams.
- Determine appropriate solutions to complex technical issues.
- Help customers understand and self-solve issues where appropriate.
- Advise customers on how to obtain additional value from Microsoft products and services.
Technical Investigation and Documentation
- Conduct technical research and troubleshooting.
- Identify appropriate technical solutions.
- Document technical work, findings and research.
- Collaborate with relevant technical teams when additional expertise is required.
Customer Experience
- Maintain a proactive approach to customer satisfaction.
- Identify customer concerns and manage expectations.
- Communicate technical information clearly and professionally.
Team and Service Coverage
- Work collaboratively with colleagues and technical teams.
- Participate in planned team-wide shift rotations when required.
Qualifications and Requirements
Applicants should have:
- Bachelor’s or Master’s Degree in Computer Science, Electronic Engineering, or equivalent practical experience.
- 1–3 years of IT experience.
- Excellent communication and collaboration skills.
- Strong self-motivation and ability to work effectively in a team.
- Strong verbal and written English.
- Strong analytical and logical thinking.
- Understanding of Microsoft Cloud technologies, including Azure and/or Microsoft 365.
- Knowledge of Windows Server products or other application server technologies.
- Ability to provide remote technical support.
- Ability to resolve mission-critical issues for enterprise customers.
- Strong commitment to technical support quality and customer service.
Language Requirements
- Local language: Fluent in reading, writing and speaking.
- English: Strong professional proficiency in written and spoken English.
How to Apply
Qualified candidates should send their CV to Francis@itechwx.com.
The application should use the following format:
Role+Application+Your Name
The supplied vacancy does not state an application deadline.
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