Customer Care Jobs at Agaciro SACCO Muhanga – 3 Vacancies

Agaciro SACCO Muhanga has announced 3 Customer Care positions for competent, committed, professional, and self-motivated candidates to strengthen customer service and institutional performance. The positions are available at the SACCO’s main branches.

Job Overview

Main Responsibilities

Under the supervision and guidance of the Manager, successful Customer Care officers will be responsible for:

• Welcoming and assisting SACCO members professionally and courteously.
• Providing accurate information about SACCO products, services, procedures, and requirements.
• Responding to members’ inquiries through appropriate communication channels.
• Receiving, registering, and following up on complaints, suggestions, and requests.
• Resolving customer complaints within their authority and escalating complex issues to management.
• Guiding new and existing members on account opening, savings, loans, and other SACCO services.
• Helping members understand transaction procedures and required documentation.
• Supporting member registration, account updates, and other customer-service processes.
• Maintaining accurate records of customer inquiries, complaints, and resolutions.
• Following up to ensure reported complaints and requests are resolved on time.
• Protecting the confidentiality and privacy of members’ personal and financial information.
• Identifying service gaps and providing feedback to management.
• Promoting SACCO products and services in an ethical and professional manner.
• Supporting member education and awareness activities.
• Ensuring compliance with SACCO policies, procedures, customer-service standards, and applicable regulations.
• Preparing periodic customer-care reports for management.
• Performing other duties assigned by the supervisor.

Minimum Qualifications and Skills

Applicants should meet the following requirements:

• A2 in Accounting, Economics, Marketing, Customer Service, or a related field.
• Experience in customer service, banking, SACCO, microfinance, or another financial-services environment is an advantage.
• Good knowledge of customer-service principles and complaint handling.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to work professionally with members from different backgrounds.
• Good computer skills, particularly Microsoft Word, Excel, email, and relevant SACCO systems.
• Ability to maintain confidentiality of members’ personal and financial information.
• Good problem-solving, listening, and conflict-resolution skills.
• High level of integrity, patience, honesty, and professionalism.
• Ability to work under pressure while maintaining a positive attitude.
• Basic understanding of SACCO operations, savings, loans, and financial services.
• Ability to work effectively as part of a team and meet customer-service targets.

Application Documents

Interested candidates are required to submit:

1. Application letter addressed to the Managing Director of AGACIRO SACCO MUHANGA.
2. Updated Curriculum Vitae (CV).
3. Copies of academic certificates.
4. Copy of National ID.
5. Any other supporting documents.

How to Apply

Applications must be submitted physically to:

AGACIRO SACCO MUHANGA – Head Office
Office of the Head of Finance and Administration

The application deadline is 23 September 2026 at 5:00 PM.

Only shortlisted candidates will be contacted for the next stages of the recruitment process.

CUSTOMER Care OFFICIAL ANNOUNCEMENTS

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