About the Position
UR-HG Ltd is inviting applications from qualified and experienced candidates for the position of Front Desk Officer in Charge of Customer Care at UR-POLYCLINIC.
The successful candidate will manage reception and front-desk services and serve as the first point of contact for patients, visitors, healthcare providers, staff, insurance companies, and other stakeholders.
The role involves welcoming and assisting patients, managing registration and appointments, providing accurate information, coordinating patient flow, and supporting professional and efficient service delivery at the polyclinic.
The Front Desk Officer will work closely with the nursing station, laboratory, insurance companies, and other departments to help ensure that patients receive timely and appropriate services.
Reporting Structure
The position reports to the following supervisors:
- First level: Head of Front Desk Officer
- Second level: Finance Manager
Key Duties and Responsibilities
1. Reception and Customer Care
- Serve as the main point of contact for patients, visitors, and callers at the polyclinic reception.
- Welcome patients and visitors and direct them to the appropriate departments or healthcare providers.
- Provide accurate information about available services, departments, healthcare providers, and appointments.
- Handle patients’ and visitors’ concerns professionally and refer issues requiring further attention to the appropriate person.
2. Patient Registration and Records Management
- Register patients and ensure that required information and supporting documents are accurately recorded.
- Maintain patient records, reception registers, appointment schedules, and other relevant documents.
- Ensure that patient information is properly filed and maintained.
- Support the collection and recording of relevant patient service information.
3. Appointment Scheduling and Patient Flow
- Schedule, confirm, and coordinate appointments with healthcare providers and relevant departments.
- Assist patients with appointment inquiries, changes, cancellations, and rescheduling.
- Coordinate with relevant departments to support smooth patient flow and reduce unnecessary waiting times.
4. Coordination with Healthcare Departments
- Coordinate with medical, nursing, laboratory, pharmacy, insurance, and other departments regarding patient services.
- Assist in verifying supporting documents required for insurance claims and patient services.
- Report reception-related issues affecting service delivery to the Clinic Coordinator.
5. Confidentiality and Professional Conduct
- Protect patients’ personal and medical information at all times.
- Maintain courtesy, patience, and a professional appearance.
- Follow internal rules and regulations, including punctuality, confidentiality, professional conduct, and customer service standards.
- Perform other duties assigned by the Clinic Coordinator that are consistent with the clinic’s activities and mission.
Qualifications, Knowledge, and Skills
Applicants must meet the following requirements:
Academic Qualification
- A Bachelor’s degree (A0) in Hospitality Management or a related field.
Professional Experience
- At least three years of relevant work experience as a receptionist.
- Experience working as a receptionist in a hospital, clinic, or other healthcare facility is an added advantage.
Technical and Customer Service Skills
- Practical knowledge of customer service, front-desk operations, and patient reception.
- Good knowledge of Microsoft Word and Excel.
- Excellent communication and interpersonal skills.
- Ability to communicate fluently in the required language or languages.
Personal Competencies
The ideal candidate should demonstrate the ability to:
- Work professionally with patients, visitors, healthcare providers, insurance companies, and other stakeholders.
- Pay close attention to detail while handling frequent interruptions.
- Work effectively in a fast-paced healthcare environment.
- Maintain confidentiality and handle sensitive information responsibly.
- Demonstrate courtesy, patience, and professional conduct.
How to Apply
Interested candidates should prepare one PDF document containing all the following:
- Application letter.
- Curriculum vitae (CV).
- Copies of academic certificates.
- Copy of national identity card or passport.
Send the complete application as an email attachment to:
To: urhg.recruitment@gmail.com
CC:
Email subject: Front Desk Officer in Charge of Customer Care
Applicants should combine all required documents into a single PDF file and clearly indicate the position they are applying for in the email subject line.
Application Deadline
The deadline for submitting applications is October 26, 2026.
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