Customer Care Jobs at KARISIMBI SACCO Nyabihu – 2 Positions
Job Summary
Position: Customer Care
Organization: KARISIMBI SACCO NYABIHU
Location: Nyabihu, Rwanda
Job Type: Full-time
Job Sector: Customer Service / Banking
Education: At least A2 in a related field
Positions: 2
Application Method: Hardcopy application
About KARISIMBI SACCO NYABIHU
KARISIMBI SACCO NYABIHU is a District Savings and Credit Cooperative (D-SACCO) established following the consolidation of 12 Umurenge Savings and Credit Cooperatives (U-SACCOs) operating within Nyabihu District. The SACCO operates under the supervision of the National Bank of Rwanda (NBR) and MINECOFIN.
KARISIMBI SACCO NYABIHU is looking for qualified, competent, committed, proactive and self-motivated individuals to fill the position of Customer Care.
Job Purpose
The Customer Care Officer will be responsible for welcoming and assisting SACCO members and customers, handling complaints professionally, providing guidance and ensuring a positive customer experience.
Key Responsibilities
Under the supervision and guidance of the Branch Business Manager, the Customer Care Officer will:
- Welcome members and customers and provide appropriate assistance.
- Provide advice and direct customers to the appropriate contact person or department.
- Handle customer complaints professionally and courteously.
- Assist customers in resolving their concerns and problems.
- Maintain a positive and helpful attitude when serving customers.
- Respect the confidentiality of SACCO information and customer details.
- Comply with the policies, procedures and regulations governing the Cooperative.
- Properly take care of equipment assigned for work.
- Perform other duties assigned by the supervisor or superior authority in accordance with applicable laws and regulations.
Qualifications and Experience
Applicants should meet the following requirements:
- At least Secondary Education (A2) in a related field.
- At least 2 years of experience in customer care services.
- Excellent customer service orientation.
- Strong attention to detail.
- Good communication and interpersonal skills.
- Excellent multitasking abilities and ability to work under pressure.
- Strong negotiation and influencing skills.
- Patience and willingness to help others solve problems.
- Positive attitude and professional approach to customer service.
Key Skills
- Customer service
- Communication
- Interpersonal skills
- Complaint handling
- Negotiation
- Problem-solving
- Multitasking
- Teamwork
- Attention to detail
How to Apply
Interested and qualified candidates should submit the following documents:
- Motivation letter addressed to the Chairperson of the Board of Directors of KARISIMBI SACCO NYABIHU
- Updated CV
- Copies of academic certificates
- Copies of professional and training certificates
- Copy of National ID or passport
Applications must be submitted to the KARISIMBI SACCO NYABIHU Head Office no later than 7 September 2026 at 17:00.
Note: Only hardcopy applications will be received. Only shortlisted candidates will be contacted for the examination.
Done at Nyabihu on 26 August 2026
Chairperson of the Board of Directors
UWANJYE Brigitte
Application Deadline
7 September 2026 at 17:00
Branch Operation Officer at KARISIMBI SACCO Nyabihu | Apply Now
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