Customer Care Jobs at KARISIMBI SACCO Nyabihu – 5 Positions

Job Summary

Position: Teller
Organization: KARISIMBI SACCO NYABIHU
Location: Nyabihu, Rwanda
Job Type: Full-time
Job Sector: Banking / Finance
Education: High School (A2)
Positions: 5
Application Method: Hardcopy application

About KARISIMBI SACCO NYABIHU

KARISIMBI SACCO NYABIHU is a District Savings and Credit Cooperative (D-SACCO) established following the consolidation of 12 Umurenge Savings and Credit Cooperatives (U-SACCOs) operating within Nyabihu District. The SACCO operates under the supervision of the National Bank of Rwanda (NBR) and MINECOFIN.

KARISIMBI SACCO NYABIHU is seeking qualified, competent, committed, proactive and self-motivated individuals to fill 5 Teller positions at its Head Office and branch level.

Job Purpose

The Teller will be responsible for providing cash and account-related services to SACCO members and customers, processing transactions accurately, maintaining proper records and ensuring the security and control of funds.

Key Responsibilities

Under the supervision and guidance of the Branch Operations Officer, the Teller will:

• Conduct cash-related services, including customer and member withdrawals and deposits.
• Initiate transfers from customer and member accounts, including interbranch transfers.
• Perform cheque-related services, including cheque crediting.
• Process approved loan disbursements.
• Perform coinage changes and foreign exchange services where applicable.
• Support the opening, filling, balancing and closing of the till.
• Carry out cross-selling of SACCO products and services.
• Welcome and assist members requiring deposit and withdrawal services.
• Receive and pay customers and members the approved amounts.
• Safeguard and properly manage the assigned till and store.
• Correctly complete members’ booklets.
• Participate in the daily closing of SACCO operations, particularly the control and reconciliation of funds.
• Submit all documents supporting daily transactions and operations.
• Maintain confidentiality of SACCO and customer information.
• Properly take care of equipment assigned for work.
• Perform other duties assigned by the supervisor in accordance with applicable laws and regulations.

Qualifications and Requirements

Applicants should meet the following requirements:

• At least Secondary Education (A2) in a related field.
• Basic IT literacy, including knowledge of Core Banking Software (CBS) and Microsoft Office.
• Ability to manage financial transactions accurately and responsibly.
• Good mathematical and numerical skills.
• Strong attention to detail.
• Customer satisfaction-oriented attitude.
• Ability to maintain confidentiality and handle cash responsibly.

Key Skills

• Cash handling
• Banking transactions
• Numerical skills
• Customer service
• Attention to detail
• Basic computer skills
• Core Banking Software
• Record keeping
• Accuracy and integrity

How to Apply

Interested and qualified candidates should submit the following documents:

• Motivation letter addressed to the Chairperson of the Board of Directors of KARISIMBI SACCO NYABIHU
• Updated CV
• Copies of academic certificates
• Copies of professional and training certificates
• Copy of National ID or passport

Applications must be submitted to the KARISIMBI SACCO NYABIHU Head Office no later than 7 September 2026 at 17:00.

Note: Only hardcopy applications will be received. Only shortlisted candidates will be contacted for the examination.

Done at Nyabihu on 26 August 2026

Chairperson of the Board of Directors
UWANJYE Brigitte

Application Deadline

7 September 2026 at 17:00

Customer Care Jobs at KARISIMBI SACCO Nyabihu | 2 Positions | Apply now