ISHEMA HUB Limited is inviting applications for the position of Business Development & Client Relations Officer in Kigali, Rwanda. The successful candidate will help identify new business opportunities, promote technology products and services, acquire customers, maintain client relationships, and support the company’s business growth.
This full-time opportunity is suitable for professionals with a background in business administration, marketing, management, information technology, or a related field, alongside relevant experience in sales, business development, or customer relations.
About ISHEMA HUB Limited
ISHEMA HUB Limited is a Rwanda-based technology company that develops and operates digital solutions for businesses and institutions. Its services include software development, digital communication platforms, payment solutions, enterprise applications, and systems integration.
The company is seeking a motivated, proactive, and results-oriented professional to support its business development activities and strengthen relationships with existing and prospective clients.
Job Purpose
The Business Development & Client Relations Officer will identify and pursue business opportunities, promote the company’s products and services, acquire new customers, and maintain strong relationships with existing clients.
The role also involves coordinating tender preparation, collecting customer feedback, and working with technical teams to improve customer satisfaction and achieve business growth.
Key Responsibilities
1. Business Development and Sales
- Identify and pursue new business opportunities in the public and private sectors.
- Promote ISHEMA HUB’s technology products and services to potential customers.
- Generate leads, arrange client meetings, and conduct product presentations and demonstrations.
- Prepare commercial proposals, quotations, and business presentations.
- Follow up with prospective customers and convert opportunities into sales.
- Identify potential partnerships and new market opportunities.
- Maintain an updated sales pipeline and customer database.
- Work toward agreed sales and business development targets.
2. Client Relationship Management
- Build and maintain strong relationships with existing and prospective clients.
- Serve as a primary contact for routine customer inquiries and follow-ups.
- Engage customers regularly to understand their needs and satisfaction levels.
- Collect customer feedback and communicate improvement requests to the technical team.
- Organize customer complaints and assist with requests to support timely resolution.
- Assist with customer onboarding, product training, and adoption.
- Identify opportunities to offer additional products and services to existing customers.
- Maintain accurate records of customer communications and follow-up activities.
3. Tender and Proposal Coordination
- Track public and private tender opportunities relevant to the company’s services.
- Review tender announcements, requirements, and submission deadlines.
- Coordinate the preparation of administrative, technical, and financial bid documents.
- Work with management and technical teams during tender preparation.
- Ensure tender submissions are complete and submitted on time.
- Maintain organized records of tender opportunities, submissions, and results.
- Follow up on tender clarifications, evaluations, and contract opportunities.
4. Marketing and Product Promotion
- Support marketing initiatives to increase awareness of ISHEMA HUB’s products and services.
- Help prepare product presentations, company profiles, and promotional materials.
- Assist with digital marketing campaigns and social media activities.
- Identify relevant business events, networking opportunities, and potential partnerships.
- Gather market information and provide insights into customer needs and competitor activities.
5. Reporting and Business Coordination
- Prepare weekly and monthly business development reports.
- Track sales opportunities, customer engagement, and commercial activities.
- Coordinate customer requests and commitments with internal teams.
- Track assigned activities and ensure timely follow-up.
- Recommend improvements to customer experience and business performance.
- Perform other related duties assigned by management.
Qualifications and Experience
Educational Requirements
Applicants should hold a Bachelor’s degree in one of the following fields or a related discipline:
- Business Administration
- Marketing
- Management
- Information Technology
Professional Experience
Candidates should have:
- At least 1–3 years of relevant experience in business development, sales, marketing, or customer relationship management.
- Experience in technology, software, telecommunications, fintech, or IT services is an added advantage.
- Experience preparing business proposals, quotations, or tender documents is desirable.
- Familiarity with Rwanda’s public procurement procedures is an advantage.
Required Skills and Competencies
Applicants should demonstrate:
- Excellent communication, presentation, and interpersonal skills.
- Strong sales, negotiation, and customer relationship management abilities.
- Ability to identify business opportunities and convert leads into customers.
- Understanding of technology products and digital services.
- Ability to explain technology solutions to non-technical customers.
- Strong organizational, planning, and follow-up skills.
- Good problem-solving and analytical abilities.
- Proficiency in Microsoft Office or Google Workspace.
- Ability to prepare professional business documents and reports.
- Ability to work independently and meet agreed performance targets.
- Excellent written and spoken English and Kinyarwanda. French is an added advantage.
- Professionalism, integrity, and confidentiality.
Personal Attributes
The ideal candidate should demonstrate initiative, results orientation, customer focus, accountability, adaptability, willingness to learn, and the ability to collaborate effectively with technical and administrative teams.
What ISHEMA HUB Limited Offers
According to the vacancy announcement, the company offers:
- An opportunity to work with a growing technology company.
- Exposure to different technology products, industries, and business opportunities.
- A collaborative and supportive working environment.
- Opportunities for professional development and career growth.
- Competitive remuneration based on qualifications and experience.
- Performance-based incentives linked to agreed targets.
- An opportunity to contribute directly to the company’s growth.
Applicants should prepare the following documents:
- An updated Curriculum Vitae (CV).
- A brief cover letter highlighting relevant experience and motivation.
- Academic qualifications and relevant professional certificates.
Application Deadline
The deadline is 2 November 2026 at 23:59.
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