BPR Bank Rwanda is inviting qualified and experienced banking professionals to apply for the position of Branch Manager – Nyanza Branch. The successful candidate will lead branch operations, drive business growth and profitability, strengthen customer relationships, and ensure effective risk management and compliance with banking policies.
The position is suitable for an experienced banking professional with a strong background in credit lending, sales, relationship management, team leadership, and bank operations.
Job Purpose
The Branch Manager will be responsible for the overall leadership, management, growth, and profitability of the Nyanza Branch. The role involves implementing effective operational and risk management practices, promoting excellent customer service, and developing a strong sales culture.
The successful candidate will also lead the migration of customers to electronic banking channels and promote the use of agency banking and merchant services.
Main Responsibilities
1. Business Growth and Retail Banking Strategy
The Branch Manager will:
- Implement the bank’s retail banking strategy and ensure that branch activities contribute to the achievement of business objectives.
- Manage retail deposit and lending portfolios to maintain profitability and competitiveness.
- Drive sustainable business growth by responding to changes in the internal and external business environment.
- Promote sales performance, increase non-funded income (NFI), grow the number of products used by each customer, and strengthen customer relationships.
- Improve staff productivity and maintain a high-quality customer base.
2. Branch Operations and Risk Management
Responsibilities include:
- Overseeing daily branch operations to ensure efficient service delivery.
- Managing operational costs through effective use of bank resources.
- Preventing fraud and financial losses through strong internal controls and corporate governance.
- Ensuring compliance with the bank’s policies, procedures, processes, and regulatory requirements.
- Addressing audit findings and resolving compliance issues.
- Authorising transactions and appraising credit applications in accordance with established procedures.
3. Customer Service and Relationship Management
The Branch Manager will:
- Maintain high customer service standards across the branch.
- Monitor customer complaints and ensure that they are resolved promptly.
- Respond to customer inquiries and improve service delivery.
- Build and maintain strong relationships with clients through meetings and customer visits.
- Monitor turnaround times to ensure that customer requests are handled efficiently.
4. Staff Leadership and Performance Management
The successful candidate will:
- Lead, motivate, coach, and mentor branch employees.
- Develop staff competencies to meet business and operational requirements.
- Set and monitor performance targets for direct reports.
- Promote accountability, teamwork, and a strong performance management culture.
- Identify opportunities to improve staff performance and branch operations.
5. Digital Banking and Alternative Channels
The Branch Manager will promote the adoption and effective use of the bank’s alternative banking channels, including:
- Mobile banking.
- Internet banking.
- Bank cards.
- Agency banking.
- Merchant banking services.
The goal is to improve customer convenience, increase channel usage, and support the bank’s digital transformation strategy.
6. Portfolio Monitoring and Daily Management
Daily responsibilities include monitoring account and loan portfolio performance, meeting retail banking targets, identifying areas for operational improvement, resolving customer complaints, and ensuring that the branch operates efficiently and profitably.
Educational Qualifications
Applicants should possess the following qualifications:
- A Bachelor’s degree in Business or a related field.
- Professional qualifications in banking are an added advantage.
- A Master’s degree is an added advantage.
Required Work Experience
Candidates must have at least 10 years of experience in credit lending and banking, including experience in:
- Team leadership.
- Sales and business development.
- Relationship management.
- Credit management and lending.
- Bank operations.
Applicants should be able to demonstrate their ability to lead teams, manage banking portfolios, improve branch performance, maintain strong customer relationships, and ensure effective operational controls.
Application Deadline
The deadline for submitting applications is 2 November 2026.
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