International School of Kigali (ISK) is hiring Community Relations Officer.
Job Overview
The International School of Kigali (ISK) is seeking a creative, organised and commercially aware professional to fill the position of Community Relations Officer.
The successful candidate will be responsible for strengthening the school’s public image, attracting prospective families, supporting student admissions and maintaining effective communication with the school community.
This is a hands-on role covering marketing, communications, admissions support and community engagement. The officer will work closely with the Head of School and Senior Leadership Team to promote the school’s identity, increase awareness and support enrolment growth.
Job Title: Community Relations Officer
Institution: International School of Kigali (ISK)
Department: Support Staff
Location: Kigali, Rwanda
Employment Type: Full-Time
Key Responsibilities
1. Marketing and Outreach
- Develop and implement marketing and outreach plans aligned with the school’s enrolment priorities.
- Coordinate marketing campaigns and work with external service providers.
- Monitor campaign performance, enquiries and sources of prospective families.
- Prepare reports to support marketing and recruitment decisions.
2. Content Creation, Digital Marketing and Branding
- Manage the school’s editorial and social media calendars.
- Create engaging written, photographic and short-form video content.
- Maintain the school’s digital content and media library.
- Update and manage website content.
- Produce newsletters, promotional materials and other communication resources.
- Ensure consistency in the school’s brand identity across communication platforms.
3. Institutional and Community Communications
- Coordinate internal and external communication activities.
- Support school leadership in preparing institutional messages.
- Manage the school’s communication calendar.
- Coordinate communication for school events and community activities.
- Evaluate communication effectiveness and recommend improvements.
4. Admissions and Family Experience
- Welcome prospective families and provide relevant school information.
- Organise and conduct campus tours.
- Develop promotional materials to support prospective families throughout the admissions process.
- Collect feedback from families and identify opportunities to improve their experience.
- Strengthen communication and engagement from initial enquiry to enrolment.
Qualifications and Experience
Essential Requirements
Interested candidates should possess:
- A Bachelor’s degree or equivalent professional experience in Marketing, Communications, Journalism, Media, Business or a related field.
- Approximately 2–5 years of relevant professional experience.
- Excellent written and spoken English communication skills.
- Strong writing, editing and storytelling abilities.
- Proven experience managing organisational social media accounts.
- Competence in Canva or similar graphic design tools.
- Good photography and basic short-form video production skills.
- Understanding of digital marketing strategies and campaign management.
- Strong data management, interpretation and reporting skills.
- Excellent interpersonal, presentation and relationship-building abilities.
- Ability to work independently, manage multiple responsibilities and meet deadlines.
Desirable Qualifications and Experience
- Previous experience in education, student recruitment, hospitality or tourism.
- Knowledge of the Kigali and Rwandan market.
- Fluency in English and French and/or Swahili.
- Experience using Meta Ads, Google Ads or other digital advertising platforms.
- Familiarity with website content management systems (CMS), email marketing platforms or CRM/admissions systems.
- Established professional, media or community networks in Kigali.
Expected Performance and Success Indicators
The successful candidate will be expected to:
- Maintain a consistent and professional school presence across communication channels.
- Support effective marketing and student enrolment campaigns.
- Ensure timely and engaging communication with the school community.
- Provide an excellent experience for prospective families.
- Build and maintain a library of reusable marketing and communication content.
- Produce reliable reports to support future marketing and communication decisions.
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