Customer Care Interns (3 Positions) at King Faisal Hospital Rwanda: Deadline 21 October 2026
King Faisal Hospital, Rwanda (KFH) is inviting applications for three Customer Care Intern positions in Kigali. The hospital is a centre of excellence in healthcare delivery, clinical education, and research, known for compassionate patient care and specialized medical services.
This internship offers an opportunity for fresh graduates to gain practical experience in customer service, patient support, and hospital operations. Candidates with no previous professional work experience are encouraged to apply.
Job Details
- Organization: King Faisal Hospital, Rwanda
- Position: Customer Care Intern
- Number of vacancies: 3
- Location: Rwanda
- Job category: Internship
- Experience: Not required
- Application deadline: 21 October 2026
About King Faisal Hospital Rwanda
King Faisal Hospital Rwanda is a healthcare institution providing medical services, clinical education, and research. The hospital is continuing to develop its services and strategic direction while emphasizing compassionate care and professional service delivery.
The Customer Care Interns will support patients throughout their hospital visits by assisting with appointments, providing directions, responding to inquiries, and helping improve the patient experience.
Key Responsibilities
Successful candidates will be expected to:
- Schedule patient appointments accurately in the Hospital Management Information System (HMIS).
- Ensure patients are booked with appropriate doctors and clinics according to their needs.
- Communicate with patients, customer care colleagues, and clinical staff to support smooth patient flow.
- Inform patients about anticipated delays where necessary.
- Record and track patient complaints and feedback to identify service gaps.
- Understand the functions and operations of different hospital departments.
- Follow hospital policies and procedures governing access to care.
- Orient patients and guide them within the hospital facility.
- Participate in patient waiting-time surveys and service improvement initiatives.
- Comply with health and safety policies and procedures.
- Follow Infection Prevention and Control (IPC) requirements.
- Participate in patient satisfaction surveys and annual fire, emergency evacuation, and safety drills.
Education and Experience Requirements
Applicants should have a bachelor’s degree in one of the following fields or a related discipline:
- Hospitality Management
- Travel and Tourism Management
- Marketing
- Sales
- Public Relations
- Communication
- Journalism
- Healthcare Management
- Other business-related courses
Fresh graduates and applicants with no professional work experience are encouraged to apply. The internship is intended to provide practical exposure and develop skills for customer service and patient-facing roles.
Skills and Abilities
Candidates should demonstrate:
- Strong interpersonal and communication skills.
- Excellent customer service and patient-care skills.
- Professional and courteous communication with patients, colleagues, and clinical staff.
- Good listening and problem-solving abilities.
- Strong organizational skills and attention to detail.
- The ability to handle inquiries, complaints, and feedback professionally.
- Teamwork and a willingness to learn.
- Patience, empathy, respect, and a service-oriented attitude.
Language requirements: Fluency in English, French, and Kinyarwanda.
How to Apply
Qualified candidates should submit their applications through the online application form provided in the vacancy announcement.
Required application documents: Submit the following as one PDF document:
- Cover letter addressed to the Chief Executive Officer (CEO) of King Faisal Hospital.
- Curriculum vitae (CV).
- Notarized academic credentials.
- Copy of national identity card.
- License to practice.
- Criminal record certificate.
- Recommendation letter(s) from previous employer(s).
Application deadline: 21 October 2026.
Application link: Apply for Customer Care Interns at King Faisal Hospital Rwanda
King Faisal Hospital Rwanda is an equal opportunity employer and states that it offers a competitive compensation and benefits package.
Advice for Applicants
Applicants should prepare a well-organized CV and a cover letter explaining their interest in patient service and customer care. Highlight communication skills, empathy, organization, teamwork, and the ability to handle patient inquiries professionally.
Check that all required documents are combined into one PDF before submitting the application. Apply before the deadline of 21 October 2026.
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