Job Overview
RwandAir Ltd is inviting applications from qualified and experienced Kenyan nationals for the position of Sales & Ticketing Agent based in Nairobi, Kenya.
This opportunity is suitable for professionals with experience in airline ticketing, travel agency operations, aviation sales, reservations, and customer service.
The successful candidate will provide front-line sales, reservations, and ticketing services to customers and travel partners. The role involves handling flight bookings, issuing tickets, processing refunds, promoting airline products, and ensuring excellent customer service.
RwandAir is the national flag carrier of Rwanda, operating domestic and international flights connecting Rwanda with destinations across Africa, Europe, and the Middle East.
The airline is committed to providing safe, reliable, and high-quality air transportation services while strengthening international connectivity.
Job Purpose
The Sales & Ticketing Agent will deliver professional sales, reservations, and ticketing services through RwandAir offices and airport counters.
The position focuses on responding to customer enquiries, managing flight reservations, issuing and modifying tickets, processing refunds, and promoting RwandAir’s range of travel products.
The successful candidate will contribute to customer satisfaction, operational efficiency, and revenue generation.
Key Duties and Responsibilities
1. Sales, Reservations and Ticketing Operations
- Attend to walk-in customers, telephone enquiries, and email requests concerning flight bookings and airline products.
- Make reservations and issue flight tickets in accordance with airline fare rules and standard operating procedures.
- Reissue and revalidate tickets when customers request booking changes.
- Process voluntary refunds, calculate applicable charges, and follow established refund procedures.
- Promote RwandAir products and additional services, including WB Holidays, excess baggage, seat selection, lounge access, and other ancillary services.
- Advise customers on travel documentation, visa requirements, baggage allowances, and special service requests.
- Handle irregular flight operations, rebooking requests, and customer service complaints.
- Assist with group bookings, incentive travel, and corporate fare quotations.
- Keep up to date with flight schedules, promotional offers, fare changes, and airline products.
2. Financial Transactions and Reporting
- Reconcile daily cash, point-of-sale (POS), and mobile payment transactions.
- Prepare and submit end-of-day sales reports to the supervisor.
- Ensure ticketing and reservation transactions comply with financial, operational, and audit requirements.
- Maintain accuracy in financial transactions and payment processing.
- Report fare discrepancies, system problems, and operational concerns to the appropriate departments.
3. Customer Service and Coordination
- Maintain professionalism and deliver excellent customer service at all times.
- Coordinate with Finance, Revenue Accounting, and Airport Services to support smooth customer journeys.
- Assist ticketing counters during peak periods and operational disruptions.
- Help manage customer queues and respond efficiently to service requests.
- Support sales promotions and commercial campaigns.
- Work collaboratively with Sales, Airport Services, and Call Center teams.
Minimum Qualifications and Experience
Applicants must meet the following essential requirements:
- Diploma or Bachelor’s degree in Travel and Tourism, Aviation Management, Business Administration, or a related field.
- Between 1 and 3 years of experience in airline ticketing, travel agency operations, or airline sales.
- Practical experience using airline reservation and ticketing systems such as Amadeus, Sabre, or equivalent platforms.
- Experience serving individual customers (B2C), business customers (B2B), or corporate travellers.
- Knowledge of airline fare rules, branded fares, and ancillary products.
- Working knowledge of IATA/BSP regulations and airline ticketing procedures.
- Experience handling cash, POS, mobile money, and electronic payments.
- Experience supporting sales promotions and commercial campaigns.
- Basic knowledge of sales reporting and financial transaction reconciliation.
Required Competencies and Skills
Candidates should demonstrate the following abilities:
- Strong understanding of airline reservation, ticketing, and fare construction principles.
- Ability to promote additional airline services, including baggage, seat selection, lounge access, and upgrades.
- Excellent attention to detail when handling bookings and financial transactions.
- Strong customer service and communication skills.
- Ability to work effectively under pressure in a busy airline environment.
- Strong problem-solving skills when handling booking modifications and customer complaints.
- Knowledge of airline policies, financial controls, and audit standards.
- Ability to reconcile daily sales, payments, and ticket stock accurately.
- Proficiency in reservation systems, POS tools, and basic CRM platforms.
- Ability to collaborate effectively with different departments.
- Flexibility to work shifts, weekends, and public holidays when required.
- Professional conduct and ability to represent the RwandAir brand positively.
Important Eligibility Requirement
This position is open to Kenyan nationals only.
Applicants must meet this nationality requirement before submitting their applications.
Required Application Documents
Interested candidates should prepare the following documents:
- Application letter addressed to the Chief HR & Administration Officer.
- Recent Curriculum Vitae (CV).
- Copies of notarized degree or diploma certificates.
- Relevant professional certificates.
- Copies of academic papers.
- Photocopy of Passport or National Identity Card.
- Contact details of three referees.
Document Format: All application documents must be submitted in PDF format.
Applicants should ensure that their documents are complete, accurate, and properly prepared before uploading them.
How to Apply for RwandAir Jobs 2026
Qualified Kenyan nationals interested in this opportunity should submit their applications through the official RwandAir recruitment portal.
Follow these steps:
- Visit the official RwandAir recruitment website.
- Open the Sales & Ticketing Agent vacancy.
- Review the job requirements and application instructions.
- Prepare all the required documents in PDF format.
- Complete the online application process and submit your application before the deadline.
Direct Application Link:
https://erecruitment.rwandair.com/Home/Moreinfo/RN000575
Application Deadline: 18 November 2026 at 23:59
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