Operations Manager

Organization: Rwanda Center for Digital Public Infrastructure (DPI)
Host Institution: Rwanda Information Society Authority (RISA)
Location: Kigali, Rwanda
Employment Type: Full-time
Department: Operations and Administration
Reports To: Director, Rwanda DPI Center

About the Rwanda Center for Digital Public Infrastructure (DPI)

The Rwanda Center for Digital Public Infrastructure (DPI) is a national institution hosted by the Rwanda Information Society Authority (RISA) under the Ministry of ICT and Innovation (MINICT), in partnership with Access to Finance Rwanda (AFR).

Established in 2025, the Center coordinates the design, development, and scaling of Rwanda’s foundational digital infrastructure. Its mission includes building Rwanda’s Digital Public Infrastructure (DPI) ecosystem and serving as Africa’s Center of Excellence for Instant and Inclusive Payment Systems.

The Center works across several priority areas, including instant payments, digital identity, data exchange frameworks, consent systems, cross-border digital trade, and other strategic digital transformation initiatives.

Position Overview

The Operations Manager will oversee the Center’s daily operational and administrative functions to ensure smooth and efficient institutional performance. The role is responsible for developing and maintaining operational systems, administrative procedures, procurement coordination, documentation management, and organizational support services.

Key Responsibilities

Operations and Administration

• Oversee the Center’s day-to-day operational and administrative activities.
• Develop and maintain operational procedures, documentation systems, and administrative processes.
• Coordinate office operations, facilities management, asset tracking, and operational logistics.
• Manage the operational readiness of the Demo Centre, including equipment management, visitor coordination, and scheduling.
• Maintain organized records of contracts, approvals, correspondence, and operational documents.

Procurement and Vendor Coordination

• Ensure procurement activities comply with RISA procedures and partner requirements.
• Support preparation and monitoring of procurement plans, budgets, purchase requests, and contracts.
• Coordinate vendors, consultants, and service providers to ensure timely delivery of services.
• Track implementation timelines and follow up on operational requirements.
• Maintain procurement and vendor-related documentation.

Financial and Operational Coordination

• Support operational budget monitoring and expenditure tracking.
• Coordinate operational planning and resource allocation.
• Assist in financial and administrative reporting processes.
• Ensure compliance with institutional policies and operational procedures.

Institutional Coordination and Support

• Coordinate operational workflows across programs and partner engagements.
• Support governance meetings, stakeholder consultations, and institutional events.
• Assist senior management in maintaining operational oversight across the Center’s activities.
• Support onboarding processes for staff, consultants, and partners.
• Establish and maintain institutional knowledge management systems and standard operating procedures.

Qualifications and Experience

Education

• Bachelor’s degree in Business Administration, Operations Management, Project Management, Public Administration, Finance, or a related field.

Experience

• Minimum of 3–5 years of professional experience in operations management, administration, project coordination, or institutional support functions.
• Demonstrated experience managing operational systems, procurement processes, logistics, and administrative activities.
• Experience supporting budgeting, vendor management, and organizational reporting.

Skills and Competencies

• Strong organizational and coordination skills.
• Ability to manage multiple priorities simultaneously.
• Excellent communication and stakeholder engagement skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office applications.
• Fluency in English. Knowledge of French or Kinyarwanda is an added advantage.

Preferred Qualifications

• Experience supporting donor-funded or multi-partner programs.
• Experience in institutional setup or organizational growth initiatives.
• Familiarity with procurement systems and operational management in fast-paced environments.
• Experience in technology, digital transformation, or Digital Public Infrastructure (DPI) initiatives.
• Professional certifications in Project Management, Procurement, or Operations Management are an added advantage.

What the Organization Offers

• A competitive remuneration package based on qualifications and experience.
• Opportunity to contribute to Rwanda’s digital transformation agenda.
• Exposure to global Digital Public Infrastructure experts and international innovation networks.
• A dynamic and collaborative working environment.

How to Apply

Click here to Apply

Required Documents

• Updated Resume/CV including email address, telephone contacts, qualifications, achievements, work experience, and three professional referees.
• Cover Letter (maximum two pages) explaining suitability for the role.

Do not submit any additional documents at this stage.

For inquiries only: HumanResources@afr.rw

Important Notes

• Applications will be assessed based on merit.
• Only shortlisted candidates will be contacted for interviews.
• Late applications will not be considered.

Fintech Regulation and Supervision Specialist at CMA Rwanda | Apply now