IT Assistant Job at FPAM Consultant Ltd – Volkswagen Mobility Solutions Rwanda (VWMSR)
Location: Kigali, Rwanda
Work Mode: Onsite
Position: IT Assistant
Employer: Volkswagen Mobility Solutions Rwanda
About the Job
Volkswagen Mobility Solutions Rwanda (VWMSR) is hiring a proactive, technically skilled, and customer-oriented IT Assistant to support the daily operation, monitoring, and continuous improvement of its IT systems, particularly the Move App and Ride Dashboard.
The successful candidate will provide technical support to drivers, Move App users, and Move for Business clients, monitor platform performance, coordinate with the development team to resolve technical issues, and contribute to improving the overall user experience.
Key Responsibilities
IT Systems and Technical Support
- Support the daily operation of IT systems, computers, and other IT equipment.
- Diagnose and resolve hardware, software, and network-related issues.
- Provide timely technical assistance to employees and platform users.
- Ensure proper functioning and availability of IT equipment and systems.
Move App Monitoring and Support
- Monitor the Move App to ensure reliable performance.
- Identify, report, and follow up on system errors, bugs, and performance issues.
- Provide field-based technical support to drivers and Move users.
- Assist users in resolving application-related challenges.
User Onboarding and Training
- Support the onboarding of new drivers and platform users.
- Train Move for Business clients on platform functionalities.
- Provide technical guidance and follow up with users to ensure effective platform use.
System Enhancement and Development Coordination
- Identify opportunities for system improvements.
- Communicate technical issues and enhancement requests to developers.
- Follow up on reported bugs and their resolution.
- Maintain documentation of incidents, enhancement requests, and solutions.
Testing and Quality Assurance
- Test new features and system updates for the Move App and Ride Dashboard.
- Conduct user acceptance and functionality testing.
- Verify bug fixes before production deployment.
- Document testing results and recommend necessary adjustments.
User Experience Improvement
- Collect and analyze feedback from drivers and business clients.
- Identify recurring user challenges.
- Recommend practical solutions to improve platform usability and customer satisfaction.
Qualifications and Requirements
Applicants should meet the following requirements:
- Diploma or Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, Information Systems, or a related field.
- At least 1–2 years of relevant experience in IT support, technical support, or application support.
- Good understanding of computer hardware, software installation, and network troubleshooting.
- Experience supporting mobile applications and web-based platforms.
- Basic knowledge of software testing, bug reporting, and quality assurance.
- Strong analytical, problem-solving, and troubleshooting skills.
- Good communication, interpersonal, and customer service skills.
- Ability to explain technical issues to both technical and non-technical users.
- Ability to work independently and provide field support when required.
Required Application Documents
Interested candidates must prepare and upload the following documents:
- Updated CV / Resume.
- Cover Letter.
- National ID.
- Academic Degree.
- Criminal Record Certificate.
Accepted formats: PDF, DOC, DOCX, JPG, or PNG. Maximum file size: 10 MB per document.
Application Deadline: 30 November 2026
More Jobs, Scholarships and Opportunities in Rwanda, Visit Free digital opportunities for the latest job vacancies, scholarships, internships, and other opportunities.
Itangazo | Ibizamini by’Abayobozi b’Utugari 2026: Amatariki, Amasaha n’Ibigo Bazakoreraho
Important notice
⚠️ All Jobs and Opportunities published on fdo.net.rw are completely free to apply.
Never pay any fee during the recruitment process!
Even if fdo.net.rw does its best to avoid scam job or opportunity offers, job seekers or opportunity seekers are 100% responsible for applying at their own risk.
Check carefully before applying. If you doubt the legitimacy of any offer, do not apply and contact us at
freedigopp54@gmail.com
Never pay to get a job or opportunity - if you do, you do so at your own risk.
