ISONGA SACCO KICUKIRO is inviting applications from qualified and experienced professionals for the position of Branch Business Coordinator.
The recruitment is open to candidates with a background in Business Management, Finance, Business Administration, Banking or related fields, and at least three years of relevant experience in banking, microfinance or SACCO management.
The successful candidate will oversee branch and sub-branch operations, coordinate business activities, support deposit and loan portfolio growth, strengthen customer service and ensure compliance with internal control procedures.
About ISONGA SACCO KICUKIRO
ISONGA SACCO KICUKIRO is a District Savings and Credit Cooperative (D-SACCO) established following the consolidation of 10 Umurenge SACCOs (U-SACCOs) operating within Kicukiro District.
Its establishment follows the Government of Rwanda’s SACCO consolidation framework.
The institution is seeking a qualified, competent, committed, proactive and self-motivated professional to coordinate its branch business operations.
Purpose of the Branch Business Coordinator Position
The Branch Business Coordinator will oversee the activities of branches, outlets and sub-branches to support the SACCO’s business objectives.
Working under the supervision and guidance of the Head of Operations, the successful candidate will focus on business growth, customer service, operational coordination, internal controls and branch performance monitoring.
Key Responsibilities
The successful candidate will be expected to perform the following duties:
1. Branch and Outlet Supervision
- Act as the main overseer of branches, outlets and sub-branches.
- Regularly visit branches and outlets to ensure that operations are running smoothly.
- Ensure effective collaboration between headquarters, branches and sub-branches.
- Monitor business activities and provide summarized reports on branch performance.
2. Business Growth and Performance
- Support the achievement of ISONGA SACCO KICUKIRO’s business objectives.
- Promote quality deposit growth and expansion of the loan portfolio.
- Support the Branch Business Manager in developing local market sales plans.
- Help branches reach existing and prospective customers and members.
- Develop strategies that support business growth and improved service delivery.
3. Customer Service and Member Relations
- Develop and maintain effective customer service programmes.
- Ensure that members’ and customers’ expectations are addressed.
- Handle increased client concerns and support their resolution.
- Promote excellent customer service across branches and outlets.
4. Internal Controls and Operational Oversight
- Ensure that internal controls are implemented according to established procedures.
- Monitor branch operations and identify areas requiring improvement.
- Act as a reference point for security-related matters.
- Support effective operational coordination throughout the SACCO’s branches.
5. Other Responsibilities
- Perform other duties assigned by the Head of Operations or the relevant superior authority, provided they do not conflict with applicable laws and regulations.
Minimum Academic Qualifications
Applicants must hold a Bachelor’s Degree in one of the following fields:
- Business Management.
- Finance.
- Business Administration.
- Banking.
- Other related fields.
Required Work Experience
Candidates must have at least three years of experience in banking, microfinance or SACCOs.
The experience should preferably involve managerial or senior-level responsibilities such as:
- Branch Manager.
- Compliance Manager.
- Senior Auditor.
- Other related senior management functions.
Applicants should be able to demonstrate relevant professional experience in managing operations, supervising teams, supporting business growth and maintaining effective controls.
Additional Requirements and Competencies
The institution expects candidates to demonstrate the following:
- Must be aged not more than 45 years.
- Excellent oral and written communication skills.
- Strong interpersonal skills.
- Good decision-making and problem-solving abilities.
- Ability to motivate teams to achieve business goals.
- Strong customer service orientation.
- Recognized knowledge of auditing standards, laws, rules and regulations.
Application Documents Required
Interested candidates must prepare the following documents:
- Motivation Letter: Addressed to the Chairperson of the Board of Directors, explaining suitability for the position.
- Updated Curriculum Vitae (CV): Must include at least three professional referees and their contact details.
- Academic Qualifications: Copies of academic degrees.
- National Identification: A copy of the National ID.
- Employment Certificates: Certificates of service rendered or previous employment certificates demonstrating relevant work experience.
How to Apply for the ISONGA SACCO Branch Business Coordinator Job
Qualified candidates should submit their applications electronically using the following instructions:
Application email: iskhumanressources@gmail.com
Email subject: Application for Branch Business Coordinator Position
Submission format: All application documents must be combined into one PDF document.
Address the motivation letter to: Chairperson of the Board of Directors, ISONGA SACCO KICUKIRO.
Application Deadline
Tuesday, 24 November 2026 at 4:00 PM.
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