Health Club Receptionist Job at Rwanda Ultimate Golf Course Ltd – Apply by September 14, 2026
Rwanda Ultimate Golf Course Ltd Is Hiring a Health Club Receptionist
Rwanda Ultimate Golf Course Ltd is seeking a professional, friendly, and customer-focused Health Club Receptionist to join its team at the Kigali Golf Resort & Villas.
The successful candidate will manage front-desk operations, welcome members and guests, handle inquiries and complaints, support bookings and memberships, process payments, and contribute to the smooth operation of the Health Club.
Job Details
| Category | Details |
|---|---|
| Job Title | Health Club Receptionist |
| Employer | Rwanda Ultimate Golf Course Ltd |
| Location | Kigali, Rwanda |
| Department | Health Club |
| Reports To | Health Club Manager |
| Job Type | Full-time |
| Education | Bachelor’s Degree or A1 Diploma |
| Experience | Minimum 3 years |
| Languages | Kinyarwanda required; English and French are an asset |
| Deadline | September 14, 2026 at 17:00 Kigali time |
About Rwanda Ultimate Golf Course Ltd
Rwanda Ultimate Golf Course is a private company established to position Rwanda as a leading golfing destination in Africa and globally.
Its first major project is the Kigali Golf Resort & Villas, featuring a golf course designed by the world-famous Gary Player, a five-star clubhouse, health club, tennis and squash courts, swimming pool, and other premium facilities.
About the Health Club Receptionist Position
The Health Club Receptionist will serve as the first point of contact for members and guests visiting the Health Club.
The role requires excellent customer service, strong communication, organizational ability, professionalism, and the capacity to manage several activities in a fast-paced luxury environment.
Key Responsibilities
Customer Service
The successful candidate will:
- Welcome members and guests professionally and warmly.
- Answer incoming calls, emails, and customer inquiries.
- Provide accurate information about Health Club services, facilities, and programs.
- Assist members with bookings, schedule changes, and special requests.
- Maintain a high standard of customer service throughout the member experience.
Complaint Handling
- Handle member and guest complaints promptly and professionally.
- Resolve customer concerns whenever possible.
- Escalate complex issues to the Health Club Manager when necessary.
- Remain calm and courteous when dealing with difficult situations.
- Work toward positive solutions and member satisfaction.
Communication
- Communicate Health Club policies and membership information clearly.
- Inform members and guests about events, programs, promotions, and special offers.
- Maintain effective communication with other Health Club team members.
Administrative and Operational Duties
- Use booking systems, CRM software, and other club management systems.
- Maintain accurate reservation and membership information.
- Keep the reception area clean, organized, and professional.
- Monitor retail and operational inventory levels.
- Maintain accurate inventory records and report replenishment requirements.
- Assist with payment processing and membership verification.
- Issue invoices when required.
- Track Health Club attendance.
- Prepare and maintain daily operational reports.
Sales and Membership Growth
- Promote Health Club memberships, services, and special packages.
- Explain the benefits of available memberships and services to prospective clients.
- Support membership retention initiatives.
- Promote relevant offers, promotions, and discounts.
- Monitor membership renewals and follow up with members where necessary.
Multitasking and Time Management
- Manage fitness class bookings and service appointments.
- Coordinate spa bookings.
- Support the Health Club Manager with administrative and clerical tasks.
- Work with other departments to ensure smooth daily operations.
Qualifications and Experience
Applicants should have:
- A Bachelor’s degree or A1 Diploma in Hospitality Management, Business Administration, Tourism, Customer Service, or a related field.
- At least 3 years of experience in a receptionist or customer service position.
- Experience in a luxury health club, hospitality, fitness, or similar environment is preferred.
- Excellent interpersonal and customer service skills.
- Strong problem-solving abilities.
- Experience promoting or upselling services or memberships is an advantage.
- Familiarity with CRM, booking, and POS systems.
- Strong written and verbal communication skills.
- A professional appearance and high level of confidentiality.
- Ability to work flexible shifts, including weekends and public holidays.
Language Requirements
- Fluency in Kinyarwanda is required.
- Fluency in English and French is an added advantage.
Required Application Documents
Applicants should prepare:
- A detailed CV with three professional referees’ contacts.
- A one-page cover letter explaining their motivation and suitability for the position.
- Copies of academic degrees and professional training certificates.
- A copy of the national ID.
How to Apply
Applicants should submit their documents as a zipped file to:
Use the email subject:
Application for Health Club Receptionist
Application Deadline
The deadline for applications is September 14, 2026 at 17:00 Kigali time.
Only selected candidates for interviews will be contacted.
Important: All unzipped documents will be automatically disqualified.
Important notice
⚠️ All Jobs and Opportunities published on fdo.net.rw are completely free to apply.
Never pay any fee during the recruitment process!
Even if fdo.net.rw does its best to avoid scam job or opportunity offers, job seekers or opportunity seekers are 100% responsible for applying at their own risk.
Check carefully before applying. If you doubt the legitimacy of any offer, do not apply and contact us at
freedigopp54@gmail.com
Never pay to get a job or opportunity - if you do, you do so at your own risk.
