ASA International (Rwanda) Plc is recruiting a qualified and results-driven Human Resources Officer to join its Human Resources and Administration Department at the Head Office in Rwanda.
The successful candidate will coordinate the organization’s Performance Management and Learning & Development functions, support staff capacity building, strengthen employee performance systems and contribute to developing a skilled and engaged workforce.
This is a full-time position offered under an open-ended employment contract, with an expected start date as soon as possible.
About ASA International (Rwanda) Plc
ASA International (Rwanda) Plc is a for-profit, deposit-taking microfinance institution licensed by the National Bank of Rwanda. The company was incorporated in Rwanda in 2014 and started operations in 2016.
The institution serves small businesses through loans and savings across 37 branches in Rwanda. It is a subsidiary of ASA International, a company listed on the London Stock Exchange and operating in 13 countries across Africa and Asia.
Vision: Reduce poverty by improving the lives of underprivileged people, with a key focus on female entrepreneurs.
Mission: Maintain a strong commitment to financial inclusion and socioeconomic progress.
Objective: Provide microfinance loans for business purposes to low-income entrepreneurs, offering an alternative to those who may not have access to credit from traditional banks.
Role Purpose
The Human Resources Officer will coordinate and strengthen the organization’s Performance Management and Learning & Development functions.
The role focuses on implementing performance management systems, coordinating staff training and capacity-building activities, promoting a high-performance culture and supporting the development of employees in line with the organization’s strategic objectives.
Key Responsibilities
1. Performance Management
The successful candidate will:
- Coordinate annual and periodic employee performance appraisal processes across the organization.
- Support managers and supervisors in establishing Key Performance Indicators (KPIs) and individual performance objectives.
- Monitor performance management schedules and ensure appraisals are completed on time.
- Analyze appraisal results and prepare performance reports for management.
- Support the implementation and monitoring of Performance Improvement Plans (PIPs).
- Promote continuous feedback, accountability and performance excellence.
- Maintain accurate and confidential performance management records.
2. Learning and Development
Responsibilities include:
- Conduct Training Needs Assessments (TNAs) to identify employee competency gaps.
- Develop, implement and monitor annual training and development plans.
- Coordinate internal and external training programmes, workshops and professional development initiatives.
- Evaluate training effectiveness and assess returns on training investments.
- Maintain employee training records and prepare regular reports.
- Support leadership development, talent management and succession planning.
- Coordinate onboarding and induction programmes for newly recruited employees.
3. Talent Development and Employee Engagement
The Human Resources Officer will:
- Support employee career development initiatives and growth opportunities.
- Work with department heads to identify staff development opportunities.
- Contribute to employee engagement and organizational culture initiatives.
- Assist in implementing programmes designed to improve employee productivity and retention.
4. HR Reporting and Compliance
The role also involves:
- Preparing periodic reports on performance management and learning and development activities.
- Ensuring compliance with HR policies, procedures and applicable labour laws.
- Supporting HR policy reviews and continuous improvement of systems and processes.
- Maintaining the confidentiality and integrity of employee information and records.
Required Qualifications and Experience
Applicants should meet the following requirements:
- A Bachelor’s Degree in Human Resource Management, Business Administration, Organizational Psychology, Education or a related field.
- At least three years of progressive experience in Human Resources, with specific exposure to Performance Management and Learning & Development.
- Strong knowledge of performance management frameworks and adult learning principles.
Added Advantage:
Professional HR certification such as CHRM, SHRM, CIPD or an equivalent qualification is an added advantage.
Experience in banking, microfinance or other financial institutions is also an advantage.
Required Skills and Competencies
Candidates should demonstrate:
- Strong analytical and reporting skills.
- Excellent interpersonal and communication abilities.
- Training facilitation and presentation skills.
- Ability to manage multiple projects and meet deadlines.
- High levels of integrity, professionalism and confidentiality.
- Strong organizational and planning abilities.
- Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.
- Ability to collaborate effectively with employees at all organizational levels.
Salary and Benefits
ASA International (Rwanda) Plc offers the following benefits:
- Market-conform salary and employment conditions.
- In-house medical insurance covering the employee and legal dependants, in accordance with company policy.
- Communication allowances as provided under company policy.
- Monitoring allowance as provided under company policy.
- Annual festival allowance equivalent to one month’s gross salary to support employees in celebrating special occasions with their families.
Application Procedure
Interested and qualified candidates must prepare the following documents:
- Cover letter indicating their expected salary.
- Detailed Curriculum Vitae (CV).
- Academic certificates.
- Employment certificates.
- Copy of National ID.
- Other relevant supporting documents.
All application documents must be combined into one PDF file.
The application should be addressed to the Chief Executive Officer of ASA International (Rwanda) Plc and submitted by email.
Email: asarecruitment@asarwanda.rw
Email Subject: Human Resources Officer
Organization Address:
ASA International (Rwanda) Plc
Plot No. 95, NTORA Village, KG 784 St., RUHANGO Cell, Gisozi Sector, Gasabo District, Kigali City, Rwanda.
Application Deadline: 24 November 2026 at 5:00 PM
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