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4 IT Help Desk Officers at Rwanda Information Society Authority (RISA)
The Rwanda Information Society Authority (RISA) is hiring 4 IT Help Desk Officers to provide technical support, training, and maintenance services for ICT systems, ensuring the smooth running of IT infrastructure in Rwanda’s courts.
Position Details
- Position Title: IT Help Desk Officer
- Number of Posts: 4
- Level: 4.II
- Type: Under Contract
- Reports To: Technology Innovation Division Manager
- Application Deadline: August 21, 2025
- Examinations:
- Psychometric Test
- Written Test
- Oral Interview
Key Responsibilities
- Perform preventive and corrective maintenance of ICT equipment.
- Provide technical support for ICT infrastructure including desktops, servers, operating systems, and storage.
- Train end users on the use of IT tools and court applications.
- Collaborate with other ICT staff to ensure efficient networking and systems administration.
- Monitor and maintain ICT services for performance, capacity, and availability.
Qualifications
No prior experience required — Open to fresh graduates with any of the following:
- Advanced Diploma or Bachelor’s Degree in:
- Software Engineering
- Computer Science
- Computer Engineering
- Information and Communication Technology
- Electronics and Telecommunication Engineering
- Information Management System
Key Skills & Competencies
- Resource, time, and risk management skills
- Problem-solving and decision-making skills
- Digital literacy and analytical skills
- Proficiency in TCP/IP, WAN, LAN, MPLS, and telecommunications networks
- Ability to troubleshoot and repair PCs, printers, and other ICT equipment
- Knowledge of ICT specifications and desktop/network support
- Certifications like A++, N++, MCIP, MCSA, CCNA are an added advantage
- Fluency in Kinyarwanda, English, and/or French
Psychometric Assessment Areas
- Critical thinking, problem solving, decision making, analytical skills, and time management
- Patience, adaptability, clear communication, and flexibility
How to Apply
Click here to read more and apply now
💡 Fresh graduates, this is your chance to start your ICT career with Rwanda’s leading digital transformation authority. Apply today!
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