VisionFund Rwanda (VFR) is recruiting a Branch Manager to lead its branch operations in Muhanga. The successful candidate will oversee branch performance, credit operations, loan portfolio quality, customer complaints, staff management, and the delivery of financial services.
The position is offered on an open-ended contract and reports to the Branch Operations Manager. Interested candidates should submit their applications through the official online recruitment system by 15 November 2026.
About VisionFund Rwanda
VisionFund Rwanda is a microfinance institution providing savings and loan services to underserved communities across Rwanda through its four operational zones.
The institution aims to support Rwanda’s development by improving access to affordable financial services. It also maintains a zero-tolerance policy towards the abuse and sexual exploitation of children and adult beneficiaries. Employees and affiliates are expected to uphold its safeguarding policy.
Job Purpose
The Branch Manager will ensure effective performance of all branch activities, strengthen the extension, monitoring and documentation of branch operations, and maintain the quality of the loan portfolio and the level of deposits.
Main Responsibilities
1. Branch Operations Planning, Monitoring and Loan Documentation
The Branch Manager will:
- Work with branch staff to develop operational projections based on key performance indicators (KPIs).
- Analyse monthly branch performance against approved targets and take corrective measures where necessary.
- Maintain effective information exchange with the Branch Leader and other departments.
- Monitor loan collateral submitted by clients and coordinate the sale of collateral with the institution’s Legal Officer when required.
- Ensure that clients are visited before new loans are issued.
- Ensure compliance with applicable regulations, policies and procedures.
- Verify that all required loan documentation is properly completed.
- Follow up with borrowers in arrears and support loan recovery efforts.
- Visit and verify clients during group training.
- Plan and supervise marketing and promotional activities within the branch’s operating area.
2. Credit Operations Efficiency
- Supervise daily credit activities to ensure that agreed branch targets are achieved.
- Consult the Management Information Systems (MIS) Department on monitoring and reporting issues and ensure that they are resolved promptly.
3. Loan Portfolio Quality
- Lead efforts to manage loan delinquency and ensure strict compliance with credit policies and procedures.
- Conduct physical verification and appraisal of businesses before loans are issued.
- Witness every loan disbursement within the branch.
4. Client Complaints Management
- Ensure that client complaints are properly recorded in the branch complaints register.
- Follow up on complaints and provide timely feedback in accordance with VFR’s complaints-handling policy.
- Compile complaints received at the branch and submit a report to the person responsible for complaints management at the Head Office before the fifth day of each month.
5. Branch Staff Management
- Serve as the principal adviser to the Head of Operations on matters relating to branch staff.
- Manage staff through regular coaching, performance reviews and developmental feedback.
- Provide clear guidance to ensure that individual responsibilities and team objectives align with VFR’s strategic goals and service standards.
Required Qualifications and Experience
Applicants should meet the following requirements:
- A university degree in Economics, Accounting or Business Administration.
- At least four (4) years of relevant experience in microfinance or banking branch operations.
- Knowledge of savings group operations is an added advantage.
Required Skills and Competencies
Candidates should demonstrate:
- A determined personality, initiative and perseverance.
- Ability to motivate and manage a team.
- Willingness to take responsibility and a strong sense of integrity.
- Ability to uphold the organisation’s ideals and core values.
- Proficiency in Microsoft Office applications.
- Ability to plan and manage finances, including basic accounting knowledge.
- Good training, facilitation, mentoring and coaching skills.
- Very good communication and marketing skills.
Desired Personal Attributes
VisionFund Rwanda also indicates that candidates should:
- Be committed Christians who can work above denominational differences.
- Be able to lead and participate in daily devotions.
How to Apply for the VisionFund Rwanda Branch Manager Job
Interested candidates must submit their applications through the official VisionFund/World Vision online recruitment system.
Application link: Apply for Branch Manager – VisionFund Rwanda
Applications sent by email or standard post will not be considered.
Application deadline: 15 November 2026.
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