ASA International (Rwanda) Plc is inviting applications from qualified and experienced professionals for two job positions: Head of Human Resources and Administration and Branch Manager.
The available opportunities are based at the company’s Head Office in Kigali and regional branches across Rwanda outside Kigali.
About ASA International (Rwanda) Plc
ASA International (Rwanda) Plc, subsequently referred to as ASA Rwanda, is a for-profit, deposit-taking Microfinance Institution licensed by the National Bank of Rwanda and incorporated under The Companies Act, No.103495622 in Rwanda in 2014. The institution started operations in 2016 and currently serves small businesses through loans and savings in 37 branches across the country.
ASA Rwanda is a subsidiary of ASA International, listed on the London Stock Exchange, one of the world’s largest international microfinance institutions operating in 13 countries in Africa and Asia.
Vision: Reduce poverty by improving the lives of the underprivileged with a key focus on female entrepreneurs.
Mission: We have a strong commitment to financial inclusion and socioeconomic progress.
Objective: Providing microfinance loans for business purposes to low-income entrepreneurs with an objective of improving financial inclusion and realizing socioeconomic progress. The loans provide an alternative to low-income entrepreneurs without access to credit from traditional banks, using the ASA Model
1. Head of Human Resources and Administration
Department: Human Resources and Administration
Reports To: Chief Executive Officer
Duty Station: Head Office, Rwanda
Location: Kigali
Position Summary
ASA International (Rwanda) Plc is seeking a strategic, experienced, and results-oriented Head of Human Resources and Administration to lead its human capital and administrative functions.
The successful candidate will drive HR strategy, strengthen organizational effectiveness, attract and retain talent, develop leadership capabilities, and ensure compliance with applicable labour laws and organizational policies. The role will also provide strategic HR guidance to senior management and support the organization’s continued growth and commitment to financial inclusion.
Key Responsibilities
1. Human Capital Strategy and Workforce Planning
- Develop and implement HR strategies aligned with organizational objectives and business growth.
- Lead workforce planning, organizational structuring, and succession planning.
- Advise senior management on human capital priorities and organizational development.
- Promote a culture of accountability, integrity, and performance.
2. Talent Acquisition and Management
- Oversee recruitment, selection, onboarding, and workforce deployment across the organization.
- Develop effective talent attraction and retention strategies.
- Ensure fair, transparent, and consistent recruitment practices.
- Strengthen talent pipelines to support current and future staffing needs.
3. Performance Management and Organizational Effectiveness
- Develop and oversee an effective performance management framework.
- Ensure clear job descriptions, performance targets, and accountability structures.
- Coordinate performance appraisals and support managers in addressing performance gaps.
- Promote a results-oriented culture through coaching, feedback, and continuous improvement.
4. Learning, Leadership Development and Succession Planning
- Identify organizational training and development needs.
- Design and coordinate staff capacity-building and leadership development programmes.
- Implement succession planning for critical positions.
- Promote continuous learning and professional development.
5. Compensation, Benefits and Employee Engagement
- Oversee compensation structures, payroll coordination, employee benefits, and reward systems.
- Ensure competitive and sustainable remuneration practices.
- Develop employee engagement, motivation, wellbeing, and retention initiatives.
- Monitor employee satisfaction and workplace culture.
6. HR Governance, Operations and Compliance
- Develop, review, and implement HR policies, procedures, and guidelines.
- Ensure compliance with applicable labour laws, employment regulations, and internal policies.
- Oversee employment contracts, employee records, HR systems, and workforce reporting.
- Manage employee relations, grievances, disciplinary processes, and workplace matters.
- Ensure confidentiality, accuracy, and proper management of employee information.
7. Administration and Resource Management
- Oversee general administrative operations, office facilities, assets, and organizational resources.
- Manage administrative budgets and ensure cost-effective utilization of resources.
- Supervise administrative support services, procurement coordination, logistics, and facilities management.
- Ensure efficient administrative support across Head Office and branches.
8. HR Team Leadership and Strategic Advisory
- Lead, mentor, and develop a high-performing HR and Administration team.
- Provide strategic HR advice and guidance to senior management.
- Strengthen collaboration with departmental heads and branch management.
- Prepare and present HR and administrative performance reports to management.
Required Qualifications and Experience
- Bachelor’s degree in Human Resource Management, Business Administration, Psychology, or a related field.
- A Master’s degree or professional HR certification (CIPD, SHRM, or equivalent) is an added advantage.
- Minimum of eight (8) years of progressive experience in human resource management, including significant leadership experience.
- Experience in financial services, banking, microfinance, or other regulated sectors is highly desirable.
- Proven experience in HR strategy, talent management, organizational development, and employee relations.
- Demonstrated experience managing HR functions in a multi-branch or geographically dispersed organization.
- Strong knowledge of labour legislation, HR governance, and organizational development practices.
Required Skills and Competencies
- Strong strategic leadership and decision-making abilities.
- Excellent communication, negotiation, and stakeholder management skills.
- Strong analytical, organizational, and problem-solving capabilities.
- Ability to influence senior management and lead organizational change.
- High integrity, discretion, confidentiality, and professionalism.
- Proficiency in Microsoft Office, HR information systems, and workforce reporting tools.
- Strong commitment to employee development, organizational excellence, and financial inclusion.
Salary and Benefits
- Market-conform salary and employment conditions.
- In-house medical insurance covering the employee and legal dependents as per company policy.
- Communication allowances as per company policy.
- Monitoring allowance as per company policy.
- An annual festival allowance equivalent to a full month’s gross salary to support employees in celebrating special occasions with their families.
2. Branch Manager
Department: Operations
Reports To: Area Manager
Duty Station: Regional branches across Rwanda (outside Kigali)
Position Summary
The Branch Manager is responsible for the overall management and performance of the branch, ensuring operational excellence, staff supervision, portfolio growth, client satisfaction, and compliance with company policies and procedures.
The role requires strong leadership, attention to detail, and field-level engagement to maintain high-quality service delivery and financial discipline.
Key Responsibilities
1. Branch Operations and Administration
- Oversee daily branch operations, administration, facilities, resources, and compliance with company policies.
- Ensure effective coordination with Head Office and proper management of branch assets and expenditure.
2. Staff Leadership and Performance Management
- Lead, supervise, and motivate branch staff, including Loan Officers and Assistant Branch Managers.
- Set performance targets, monitor productivity, conduct staff appraisals, and support staff development.
- Ensure compliance with HR policies, staff conduct, and reporting procedures.
3. Business Development, Stakeholder Engagement and Staff Welfare
- Identify new markets and opportunities for group lending through market assessments and competitor analysis.
- Drive client acquisition, group formation, portfolio growth, and effective allocation of field territories.
- Build strong relationships with community leaders and local stakeholders.
- Maintain professional relationships with local authorities, institutions, and community stakeholders.
- Oversee branch expenditure, procurement, staff accommodation, and welfare arrangements.
- Promote the organization’s reputation and ensure a professional working environment.
4. Group Lending Operations and Field Supervision
- Oversee group formation, client verification, loan assessments, conduct field visits, and adherence to group lending procedures.
- Monitor group meetings, savings collections, loan repayments, and staff-client relationships.
- Provide field supervision and support to Loan Officers and ensure quality service delivery.
5. Credit Management and Portfolio Quality
- Review and approve loans within delegated authority and ensure compliance with credit policies.
- Monitor loan disbursements, repayment performance, PAR, overdue accounts, and bad debts.
- Lead recovery efforts, including regular visits to overdue or bad debt clients.
- Promote responsible lending and implement strategies to minimize credit risk and loan defaults.
6. Savings and Financial Management
- Supervise savings mobilization, collections, withdrawals, and client exit procedures.
- Oversee branch cash management, bank transactions, fund transfers, and liquidity.
- Ensure accountability, proper authorization, and accurate reconciliation of all financial transactions.
7. Business Planning, Target Achievement, Internal Controls, Accounting and Reporting
- Develop and implement branch business plans and operational strategies.
- Set and monitor targets for client acquisition, loan disbursement, portfolio growth, savings, and recovery.
- Drive sustainable branch growth and ensure achievement of approved business targets.
- Ensure accurate maintenance of financial records, cashbooks, ledgers, and supporting documents.
- Monitor compliance with internal controls, financial procedures, and operational policies.
- Ensure timely and accurate updates in the AMBS system.
- Prepare and submit regular operational, financial, and portfolio performance reports.
Required Qualifications and Experience
- Bachelor’s degree in Business Administration, Finance, Economics, Accounting, Management, or a related field.
- Minimum of three (3) years of relevant experience in microfinance, preferably in group lending and branch operations.
- Proven experience in loan portfolio management, credit risk assessment, savings mobilization, and debt recovery.
- Demonstrated ability to lead and supervise field-based teams and drive business performance.
- Strong understanding of group lending methodologies, microfinance operations, and internal controls.
Required Skills and Competencies
- Strong leadership, communication, and people management skills.
- Excellent analytical, financial management, and problem-solving abilities.
- Strong target orientation and ability to manage field operations.
- High integrity, accountability, and commitment to responsible lending.
- Proficiency in Microsoft Office and loan management systems; AMBS experience is an advantage.
- Willingness to travel regularly and actively participate in field activities.
Salary and Benefits
- Market-conform salary and employment conditions.
- In-house medical insurance covering the employee and legal dependents as per company policy.
- Communication allowances as per company policy.
- Monitoring allowance as per company policy.
- An annual festival allowance equivalent to a full month’s gross salary to support employees in celebrating special occasions with their families.
How to Apply for ASA International (Rwanda) Plc Jobs
Interested candidates applying for either position should submit the following documents:
- Cover letter indicating expected salary.
- Detailed CV.
- Academic certificates.
- Employment certificates.
- Copy of National ID.
- Other relevant supporting documents.
All documents must be combined into a single PDF file.
Applications should be addressed to the Chief Executive Officer of ASA International (Rwanda) Plc and submitted by email.
Application Email: asarecruitment@asarwanda.rw
Email Subject Lines:
- For Head of Human Resources and Administration: Head of Human Resources and Administration
- For Branch Manager: Branch Manager
Company Address:
ASA International (Rwanda) Plc
Plot No. 95, Ntora Village, KG 784 St., Ruhango Cell, Gisozi Sector, Kigali City, Gasabo District, Rwanda.
Application Deadline for Both Positions: 16 November 2026 at 5:00 PM.
Only shortlisted candidates will be contacted. If applicants do not hear from the company within two weeks after the deadline, they should consider that they have not been shortlisted.
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