About the Company
Wicloudrwd is a global digital transformation and IT outsourcing company established in 2022, with operations across multiple international locations. The company provides technology and IT outsourcing solutions tailored to Microsoft environments, with expertise in Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365.
About the Role
Wicloudrwd is seeking Technical Support Engineers to provide technical support to Microsoft global customers. The role involves investigating technical issues, developing effective solutions, supporting customer satisfaction, and documenting technical knowledge to improve the overall support experience.
The successful candidates will combine strong technical problem-solving abilities with effective communication and customer service skills.
Key Responsibilities
1. Technical Support & Responsiveness
- Provide technical support services to Microsoft global customers while maintaining high customer satisfaction.
- Collect relevant information, investigate customer issues, and collaborate with other teams.
- Determine effective approaches to resolving complex technical issues.
- Help customers find information and self-solve issues where appropriate.
- Advise customers on how to gain additional value from Microsoft products and services.
2. Technical Investigation & Documentation
- Conduct technical research and troubleshooting to identify appropriate solutions.
- Document technical work, findings, and research.
- Collaborate with relevant teams when additional technical expertise is required.
3. Customer Experience
- Maintain a proactive approach to customer satisfaction.
- Identify customer satisfaction concerns and manage customer expectations.
- Communicate technical information clearly and professionally.
4. Team & Service Coverage
- Collaborate effectively with colleagues and technical teams.
- Participate in planned team-wide shift rotations according to business requirements.
Qualifications & Requirements
- Bachelor’s or Master’s degree in Computer Science, Electronic Engineering, or equivalent practical experience.
- 1–3 years of IT experience.
- Excellent communication and collaboration skills.
- Strong self-motivation and ability to work effectively within a team.
- Strong verbal and written English skills.
- Strong analytical and logical thinking abilities.
- Understanding of Microsoft Cloud technologies, including Azure and/or Microsoft 365.
- Knowledge of Windows Server products or other application server technologies.
- Ability to provide remote technical support and resolve mission-critical issues for enterprise customers.
- Strong commitment to high-quality technical support and customer service.
Language Requirements
- Local Language: Fluent in reading, writing, and speaking.
- English: Strong professional proficiency in written and spoken English.
How to Apply
Interested and qualified candidates should send their CV to:
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