An organisation in Rwanda is seeking a qualified and experienced Sales Executive Officer to join its Sales and Marketing Department. The successful candidate will be responsible for increasing sales, expanding the customer base, promoting LPG products and services, and maintaining strong relationships with customers.
1. Job Purpose
The Sales Executive Officer will promote the organisation’s products and services, increase sales, expand the customer base and support marketing initiatives.
The role combines sales execution and marketing activities while ensuring compliance with company policies and applicable regulations in Rwanda.
2. Key Duties and Responsibilities
A. Sales Responsibilities
The Sales Executive Officer will:
- Identify, develop and manage new and existing customers to achieve sales targets.
- Promote LPG products and related services to household, commercial and industrial customers.
- Prepare sales quotations, contracts and proposals in accordance with company pricing and approval procedures.
- Follow up on customer orders, deliveries and payments in coordination with the Storekeeper and Finance Team.
- Maintain accurate customer and sales records in the company’s Odoo system.
- Monitor market trends, customer needs and competitor activities, and report findings to management.
- Consolidate customer feedback, including complaints and requests, to prevent cancellations and strengthen long-term customer relationships.
B. Customer Relationship Management
Responsibilities include:
- Build and maintain strong, long-term customer relationships.
- Respond to customer inquiries, complaints and feedback professionally and promptly.
- Maintain high levels of customer satisfaction and retention.
- Manage customers’ basic information accurately.
- Maintain accurate records of customers’ usage status and purchase history.
C. Reporting and Coordination
The successful candidate will:
- Prepare daily, weekly and monthly sales and marketing reports.
- Coordinate with Operations, Logistics and Finance departments to ensure timely service delivery and billing.
- Support management in sales forecasting and budget preparation.
3. Qualifications and Experience
Applicants should meet the following requirements:
- A Bachelor’s Degree or Diploma in Marketing, Sales, Business Administration or a related field.
- At least three years of relevant experience in sales and marketing, preferably in LPG, energy, FMCG or related industries.
- Knowledge of sales systems, Customer Relationship Management (CRM) tools and basic computer applications, including Microsoft Office.
4. Skills and Competencies
Candidates should demonstrate:
- Strong communication, negotiation and presentation skills.
- A customer-focused and results-oriented mindset.
- Ability to meet sales targets and work under pressure.
- Analytical and problem-solving skills.
- High levels of integrity and professionalism.
- Ability to work independently and as part of a team.
- Strong reporting, communication and consultation skills.
- Ability to provide timely and accurate updates on work progress, challenges and results.
- Willingness to share information and coordinate with colleagues.
- Ability to identify and escalate issues and risks without delay.
- Clear communication and effective internal coordination.
- Ability to follow instructions and confirm understanding before executing tasks.
- Transparent communication in daily operations.
5. Working Hours and Conditions
- Working hours will comply with Rwanda Labour Law, with a maximum of 40 hours per week as stated in the job description.
- Overtime and fieldwork, where required, will be compensated in accordance with applicable law and company policy.
- The position may involve frequent field visits and direct interaction with customers.
6. Compliance Requirements
The Sales Executive Officer will be expected to perform all duties in accordance with Rwanda Labour Law, company policies, internal regulations and applicable commercial and regulatory requirements in Rwanda.
7. How to Apply
Interested candidates should submit their applications through the recruitment application process provided in the original vacancy announcement.
Application Deadline: 17 November 2026
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