Development Bank of Rwanda (BRD)
Job Title: Operational & Conduct Compliance Specialist
Organization: Development Bank of Rwanda (BRD) Plc
Location: Kigali, Rwanda
Employment Type: Full-time
Job Grade: JG G – Specialist
Department: CEO’s Office – Compliance Unit
Reports To: Manager, Compliance
Contract Terms: Open-Ended
Application Deadline: 27 May 2026 at 23:59 CAT
About the Development Bank of Rwanda (BRD)
The Development Bank of Rwanda (BRD) Plc is Rwanda’s only National Development Bank, mandated to support Rwanda’s Vision 2050 development agenda. Over the past five years, the bank has registered exponential growth, contributing to socio-economic development, strengthening institutional and human capacity, and fostering corporate governance and risk management practices.
The Bank is implementing its revised strategic plan for 2024-2028, which is appropriately aligned to the country’s strategic direction, enabling the Bank to unlock better value creation for its stakeholders by supporting entrepreneurs, addressing market failures, and delivering impactful socioeconomic development.
To deliver on its bold vision and impactful objectives, the Bank’s expanded and refocused mandate is underpinned by four strategic focus areas:
- Availing transformational finance.
- Increasing green financing for a resilient future.
- Driving scale and impact.
- Fostering innovation and technology.
To achieve its strategic mandate, BRD recognizes the importance of strengthening its human and institutional capital to drive sustainable development and ensure the Bank remains a center of excellence in the financial sector.
BRD is committed to respecting gender equality and disability norms. Qualified candidates, particularly females and persons living with disabilities, are encouraged to apply.
Purpose of the Job
To provide independent oversight of the Bank’s operational and conduct compliance framework by ensuring robust monitoring of business processes, adherence to customer protection standards, and effective internal controls. The role is responsible for executing compliance reviews, monitoring service quality and complaints management, and delivering accurate compliance reporting and risk indicators. It also drives timely remediation of identified issues and supports the development of a strong compliance culture that ensures fair customer treatment, operational integrity, and alignment with internal and regulatory conduct expectations.
Main Responsibilities
- Lead the Bank’s operational and conduct compliance monitoring framework, ensuring effective controls, fair customer outcomes, and adherence to regulatory expectations.
- Perform operational and conduct compliance reviews and periodic health checks across all business and support functions.
- Monitor adherence to the Client Service Charter, turnaround times, and complaints handling standards.
- Conduct post-integration reviews of guarantees following BDF integration to ensure operational and regulatory compliance.
- Support staff training and awareness programs on internal policies and operational and conduct compliance.
- Identify, assess, and escalate conduct risk issues, including customer complaints, service failures, and potential misconduct.
- Develop and maintain compliance dashboards, key risk indicators (KRIs), and reporting tools for operational and conduct risk monitoring.
- Perform suspicious transaction monitoring and reporting.
- Develop and maintain compliance dashboards and key risk indicators for operational processes.
Performance Indicators
- Coverage of operational and conduct compliance reviews.
- Level of compliance with Client Service Charter turnaround times.
- Issue tracking and remediation.
- Number of critical operational compliance breaches.
- Timeliness of submission of compliance reports.
Working Relationships
- Internal: All departments and units.
- External: Regulators and partners.
Professional, Academic Qualifications and Experience
- Bachelor’s degree in Law, Finance, Accounting, Business Administration, Statistics, Data Science, or a related field.
- Professional certification in Compliance, Risk, or Banking is advantageous.
- Minimum of 3 years of relevant experience in a banking or regulatory compliance environment.
Core Competencies
-
- Technical Skills
- Strong understanding of banking regulatory environment and supervisory expectations, with ability to apply relevant requirements to operational and conduct compliance activities.
- Ability to interpret regulatory requirements and translate them into practical operational and conduct compliance controls and monitoring processes.
- Competence in identifying, assessing, and monitoring operational, conduct, and compliance risks, including customer treatment and service delivery risks.
- Strong capability in compliance risk identification, evaluation, and mitigation within business processes and operational activities.
- Working knowledge of Governance, Risk, and Control (GRC) principles and their application in strengthening operational and conduct compliance frameworks.
- Ability to support policy implementation through operational compliance testing and adherence monitoring.
- Ability to track, monitor, and follow up on audit and compliance findings to ensure timely closure and effective remediation.
- Strong analytical skills with ability to interpret compliance data, develop dashboards, and produce meaningful management information and Key Risk Indicators (KRIs).
- Ability to identify compliance trends, emerging conduct risks, and operational control weaknesses, and escalate appropriately to management.
- Behavioral and Professional Skills
- High integrity and ethical standards.
- Attention to detail and accuracy.
- Strong communication and stakeholder engagement.
- Ability to work under pressure and meet strict deadlines.
- Analytical thinking and problem-solving ability.
- Anticipates potential operational and conduct risks early and escalates concerns promptly to prevent escalation or customer harm.
Who May Apply
- This opportunity is ideal for compliance professionals with a background in banking or regulatory environments. Qualified candidates with strong analytical skills, attention to detail, and a commitment to ethical standards are encouraged to apply.
How to Apply
- Please upload the following application documents as one document:
- Curriculum Vitae (CV)
- Copies of degree certificates and professional certificates
- Motivation letter
- Names of three previous supervisors, including their email addresses and telephone numbers
Important Notes
- Only online applications shall be considered.
- Email-only inquiries (not applications) should be sent to: recruitment@brd.rw
- Address all applications to the Director, People, Culture and Corporate Services of BRD.
- You will receive a notification pop-up message after successfully uploading your application.
- Only candidates with the right qualifications and relevant experience shall be shortlisted and contacted for interviews.
- The employment package is highly competitive and attractive.
Application Deadline: 27 May 2026 at 23:59 CAT
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